Privacy Policy

1. Information We Collect

• Account & Contact Data: name, email address, telephone number, postal address;
• Health & Care Needs: service preferences, medical information you volunteer;
• Usage Data: pages visited, time on site, IP address, device/browser type;
• Cookies & Tracking: cookies and similar technologies to personalise your experience.

2. How We Use Your Information

• To provide and manage our care services;
• To respond to enquiries, schedule visits and follow up on feedback;
• To send you operational communications (appointment reminders, updates);
• To analyse and improve our website, services and user experience;
• To comply with legal obligations under POPIA and other applicable laws.

3. Disclosure of Information

We will not sell your personal data. We may share your information with:

• Care Providers: our vetted carers and nursing staff, strictly to deliver services;
• Service Providers: third-party vendors (e.g., email, hosting) under confidentiality agreements;
• Legal Authorities: where required by law or court order.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Enable core site functionality;
• Remember your preferences;
• Measure and analyse site usage;
• Serve relevant marketing content (you may opt out via your browser settings).

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or destruction. Our systems are secured, and access is limited to authorised personnel only.

6. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law. When no longer needed, we securely delete or anonymise your information.

7. Your Rights

Under POPIA you have the right to:

• Request access to and correction or deletion of your personal information;
• Object to or restrict our processing of your data;
• Withdraw consent where processing is based on your consent;
• Lodge a complaint with the Information Regulator (www.justice.gov.za/inforeg).

To exercise these rights, please contact us at [email protected].

8. Children’s Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us to have it removed.

9. Changes to This Policy

We may update this policy from time to time. The “effective date” at the top will reflect the latest revision. Continued use of our site after changes constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact: